Shipping Policy

Pick-Up Option

Customers have the convenience of picking up their orders from our showroom based in London, United Kingdom.

Pick-Up Hours

• Monday: 9:00 – 18:00
• Tuesday: 9:00 – 18:00
• Wednesday: 9:00 – 18:00
• Thursday: 9:00 – 18:00
• Friday: 9:00 – 18:00
• Saturday: 9:00 – 18:00
• Sunday: Closed

Appointment based only. Please contact us to book an in-store appointment.

Local Shipping (UK/EU)

For customers who prefer delivery, we offer free worldwide shipping services. Shipping typically takes 1–3 business days after the order has been processed.

Global Shipping

For customers who prefer delivery, we offer free worldwide shipping services. Shipping typically takes 3–7 business days.

Tracking

All orders come with tracking information, allowing customers to monitor the progress of their shipment until it reaches its destination.

Customer Service

For any inquiries or assistance regarding shipping, orders, or products, please contact our customer service team at twelfthjewellers@gmail.com. We are dedicated to providing prompt and helpful support to ensure a seamless shopping experience for our valued customers.