Question 1

How long will delivery take?

Accepted Answer

All orders are dispatched from London, United Kingdom using fully tracked express shipping. USA, Canada and Australia: approximately 5 business days. UK and Europe: approximately 3–5 business days. Express shipping is included within the purchase price.

Question 2

Where are you based and how do I book an appointment?

Accepted Answer

We are based in Canary Wharf, London, E14 5AB. Private appointments can be arranged via the contact form on our website, Instagram (@xiijewellers) or WhatsApp.

Question 3

Are your pieces authentic?

Accepted Answer

Yes. Every piece is carefully sourced and inspected before being offered for sale. We are committed to providing authentic pre-owned luxury jewellery with complete confidence.

Question 4

Are you affiliated with Van Cleef & Arpels, Cartier or Messika?

Accepted Answer

No. XII JEWELLERS is an independent pre-owned jewellery reseller. We are not affiliated with, endorsed by, or authorised by any luxury house. All trademarks belong to their respective owners.

Question 5

Do you ship internationally?

Accepted Answer

Yes. We offer fully tracked and insured worldwide shipping and regularly serve clients across North America, Europe, Australia, the Middle East and beyond.

Question 6

Is shipping insured?

Accepted Answer

Yes. Every order is fully tracked and insured throughout transit.

Question 7

Can I return my order?

Accepted Answer

Due to the bespoke nature of our sourcing service, returns are considered on a case-by-case basis. Please contact our team if you have any concerns regarding your order.

Question 8

Are the items new or pre-owned?

Accepted Answer

All items offered by XII JEWELLERS are authentic pre-owned pieces, carefully sourced and inspected.

Question 9

Can I request more images before purchasing?

Accepted Answer

Yes. Please contact us via WhatsApp or Instagram and we will happily provide additional photos or a video of any piece.

Frequently Asked Questions

How long will delivery take?

Where are you based and how do I book an appointment?

Are your pieces authentic?

Do you ship internationally?

Can you source a piece that isn’t listed on your website?

Is shipping insured?

Can I return my order?

Where can I see more of your pieces?

How can I contact XII JEWELLERS?